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Home Return Policy

Return Policy

Last updated: 25 Sep 2026

Last updated: [25/08/2026]

At House of MY Dr, your satisfaction and safety are our top priorities. Please read this policy carefully before requesting a return, refund, or replacement.

1. Nature of Our Products

Most products sold on houseofmydr.in — including pain relief creams, oils and capsules, foot care solutions, cough & cold remedies, oral care products, digestive health items, anti-fungal sprays, prickly heat powders, and aromatherapy roll-ons — are health, wellness, and personal care items. For hygiene, safety, and health-protection reasons, such products cannot be returned or exchanged once the package has been opened, used, or the tamper seal has been broken, except where the product received is damaged, defective, expired, or incorrect.

This policy is in line with standard e-commerce practice in India for personal care, cosmetic, and consumable wellness products.

2. Eligibility for Return / Replacement

You may request a return, replacement, or refund only under the following circumstances:

  • You received a damaged or physically broken product.
  • You received a defective or leaking product.
  • You received the wrong product (different from what you ordered).
  • The product delivered is expired or nearing expiry at the time of delivery.
  • The product is missing parts or accessories mentioned on the listing.

To be eligible, the request must meet all of the following conditions:

  • Reported within 48 hours of delivery.
  • The product must be unused, unopened, and in its original packaging, with all labels, tags, and seals intact (except in cases of damaged/defective/wrong item).
  • The original invoice/order confirmation must be available.
  • We strongly recommend recording an unboxing video at the time of delivery, as this may be required to process claims for damaged, defective, or incorrect items.

3. Non-Returnable Items

The following cannot be returned, exchanged, or refunded under any circumstances, once delivered and accepted (unless damaged/defective/wrong on arrival):

  • Opened or used personal care, wellness, or health products (creams, oils, sprays, powders, roll-ons, capsules, etc.)
  • Products with broken seals, tampered packaging, or missing hygiene seals
  • Items purchased during clearance or marked as "Final Sale" / "Non-Returnable" on the product page
  • Products where the return request is raised after the eligible window has passed
  • Free gifts, samples, or promotional items received with an order

4. How to Request a Return / Replacement

  1. Contact our customer support team within 48 hours of delivery at care@houseofmydr.com or 7900379008.
  2. Share your Order ID, the reason for return, and clear photos/video of the product and packaging showing the issue.
  3. Our team will review your request and respond within 2 Working Days business days.
  4. If approved, we will arrange for a reverse pickup (where serviceable) or request that you ship the item back to us. Pickup/shipping arrangements will be communicated to you directly.
  5. Once the returned product is received and inspected at our facility, we will notify you of the approval or rejection of your refund/replacement.

5. Refunds

  • Approved refunds will be processed to the original mode of payment (or, for Cash on Delivery orders, via bank transfer/UPI, on providing valid account details).
  • Refunds are typically initiated within 5-7 Business days after the returned product passes quality inspection, and may take an additional 5–10 business days to reflect in your account, depending on your bank or payment provider.
  • If a replacement is requested instead of a refund, we will dispatch the replacement once the original item is received and verified, subject to stock availability. If the item is out of stock, a full refund will be issued instead.

6. Order Cancellations

  • Orders can be cancelled free of charge before they are shipped. Once an order has been packed/shipped, it cannot be cancelled but may be eligible for return as per the terms above (for damaged/defective/wrong items only).
  • To cancel an order, please contact us immediately at care@houseofmydr.com with your Order ID.

7. Shipping Charges for Returns

  • If the return is due to our error (damaged, defective, expired, or wrong item), House of MY Dr will bear all costs of return shipping and replacement/refund.
  • If a return is approved for any other reason at our discretion, return shipping costs may be borne by the customer, and shipping charges (if any) originally paid are non-refundable.

8. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, expired, or different from what you ordered, please contact us within 48 hours of delivery with photographic/video evidence. We will offer, at your choice:

  • A free replacement of the same product, or
  • A full refund, or
  • Store credit for a future purchase.

9. Contact Us

For any questions about this Return, Refund & Replacement Policy, or to initiate a return, please reach out to us:

  • Email: care@houseofmydr.com
  • Phone/WhatsApp: 7900379008
  • Address: MED MANOR ORGANICS,Hyderabad, 500036
  • Website: https://houseofmydr.com/

Note: This policy may be updated periodically to reflect changes in our practices or for legal/regulatory reasons. Please review this page before making a purchase. House of MY Dr reserves the right to accept or reject any return/refund request at its sole discretion, in accordance with this policy.